Privacy Policy
1. Introduction
ICARS.MY (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our platform to book car services across Malaysia, Thailand, and Singapore.
2. Information We Collect
2.1 Personal Information: We collect personal information that you provide to us when you register an account, make a booking, or interact with our platform. This may include:
Name
Contact information (e.g., email address, phone number)
Payment information (e.g., credit/debit card details)
Identification details (e.g., driving license number, passport number)
2.2 Non-Personal Information: We may collect non-personal information automatically when you use our platform, such as:
IP address
Browser type and version
Device information
Operating system
Browsing behavior on our platform
2.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies help us remember your preferences and understand how you interact with our services. You can manage your cookie preferences through your browser settings.
3. How We Use Your Information
3.1 Providing Services
We use your personal information to:
Process your bookings and payments
Communicate with you about your bookings
Provide customer support
3.2 Improving Our Services
We may use your information to:
Analyze and improve our platform
Personalize your experience
Conduct surveys and research
3.3 Marketing and Promotions
With your consent, we may use your contact information to send you promotional materials, special offers, and updates about our services. You can opt out of these communications at any time.
3.4 Legal Compliance
We may use your personal information to comply with legal obligations, respond to legal requests, and protect our rights, privacy, safety, or property.
4. How We Share Your Information
4.1 Third-Party Service Providers: We may share your personal information with third-party service providers who assist us in delivering our services, such as payment processors, customer support providers, and marketing partners. These third parties are required to protect your information and use it only for the purposes for which it was disclosed.
4.2 Legal Requirements: We may disclose your personal information if required by law or in response to valid requests by public authorities (e.g., court orders, government agencies).
4.3 Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the new owner as part of the transaction.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When your information is no longer needed, we will securely delete or anonymize it.
7. Your Rights
You have the right to:
Access: Request a copy of the personal information we hold about you.
Correction: Request correction of any inaccurate or incomplete information.
Deletion: Request the deletion of your personal information, subject to certain legal obligations.
Opt-Out: Opt out of marketing communications at any time.
Data Portability: Request the transfer of your personal information to another service provider.
To exercise any of these rights, please contact us using the contact information provided below.
8. International Data Transfers
As ICARS.MY operates across Malaysia, Thailand, and Singapore, your personal information may be transferred to and processed in countries outside your country of residence. We ensure that any such transfers comply with applicable data protection laws and that your information is protected.
9. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information from our records.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page, and we encourage you to review this Privacy Policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
ICARS.MY Privacy Officer
Email: privacy@icars.my
Phone: +6010 545 4142
By using ICARS.MY, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.